Represents the casino in a positive, professional manner upholds high standards of grooming and appearanceġ0. Responsible for knowing complete and accurate information in order to answer all questions from the playersĩ. Assists players with playing video machines and table games as neededĨ.
Performs casino announcements in a theatrical, entertaining, and professional mannerħ. Welcomes each player to the casino and wishes them good-bye upon their departureĦ. Works an eight-hour shift at a Club Barona booth, on the casino floor, or at a special event.ĥ. Maintains positive “team player” attitudeĤ. Always provides excellent internal and external player service. Have knowledge of and meet Wrap Around Service standardsģ. Always be NICE to fellow staff and players find every opportunity to offer a friendly smile, wave and greetingĢ. Standing or walking for eight hours in a casino smoking environment and outside in extreme weather, often under stressful conditionsġ. To increase the loyalty of existing players, develop the next generation of players, and sustain our competitive advantage by building upon our reputation for delivering world-class player service.